Return Policy Page

Welcome to CSS Bookshop! We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we're here to help. Please review our return policy below for information on returning items purchased from CSS Bookshop.

1. Return Eligibility

1.1 Time Frame

You have [number] days from the date of delivery to return an item for a refund or exchange.

1.2 Condition of Items

To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Items that are damaged, worn, or altered may not be eligible for a refund or exchange.

1.3 Non-Returnable Items

Certain items cannot be returned, including:

Gift cards

Downloadable software products

Items marked as "final sale"

2. Return Process

2.1 Initiating a Return

To initiate a return, please contact our Customer Service team at [email address] or [phone number]. Provide your order number, item(s) you wish to return, and the reason for the return. Our team will assist you with the next steps.

2.2 Return Authorization

Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item(s). Please do not send back items without a RAN, as they may not be processed.

2.3 Packaging and Shipping

Ensure that the item(s) are securely packaged to prevent damage during shipping. Include the original packing slip and the RAN inside the package. Ship the return package to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.

3. Refunds

3.1 Processing Time

Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment within [number] business days.

3.2 Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part or a defective product.

3.3 Partial Refunds

In certain situations, only partial refunds may be granted, such as for items that are returned after the [number]-day return period or items that are not in their original condition.

4. Exchanges

4.1 Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email address] or [phone number]. We will arrange for a replacement or refund at no additional cost to you.

4.2 Exchange Process

If you wish to exchange an item for a different size, color, or product, please follow the return process to send back the original item. Once we receive the returned item, we will process the exchange and ship the new item to you.

5. Contact Information

If you have any questions about our return policy or need assistance with your return, please contact our Customer Service team:

CSS Bookshop Limited

50/52, Broad Street ,

Lagos, Nigeria

+234 702 643 2186

Thank you for shopping with CSS Bookshop. We value your business and are committed to providing you with an excellent shopping experience.

About CSS Bookshops

CSS Bookshop is 155 years old, the first the and the oldest bookshop in Nigeria. CSS Bookshop holds a rich legacy as one of Nigeria's oldest and most esteemed institutions in the realm of books and literature. Established in 1869 by the Church Missionary Society (CMS) in Lagos Colony, now part of Nigeria, the Bookshop initially served as a hub for distributing a diverse range of reading materials, including educational books, pamphlets from public lectures, stationery items, and church-related materials such as hymnals.
The original structure, erected on Broad Street, stood as a testament to the importance of literacy and knowledge dissemination within the community. Over the years, CSS Bookshop underwent several transformations and expansions to meet the growing demands of its patrons.
Throughout its illustrious history, CSS Bookshop has remained dedicated to its core mission of providing a wide array of books and literature to enrich the lives of its customers. Specializing in Christian literature, educational materials, motivational works, and general books, CSS Bookshop caters to the diverse interests and needs of its clientele.
Today, CSS Bookshop continues to uphold its legacy of excellence, serving as a trusted source of knowledge, inspiration, and enlightenment for generations of Nigerians. With a steadfast commitment to quality and innovation, CSS Bookshop remains at the forefront of book supply in Nigeria, embodying the timeless values of education, enlightenment, and empowerment.

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