Support Policy Page

Welcome to CSS Bookshop! Our goal is to provide exceptional customer service and support to ensure that your experience with us is smooth and enjoyable. Below is our Support Policy, outlining the types of support we offer and how you can reach us for assistance.

1. Customer Support Services

1.1 Live Chat Support

Our live chat support is available on the CSS Bookshop website. You can chat with a customer service representative in real-time for immediate assistance with your inquiries.

1.2 Email Support

For non-urgent matters, you can reach us via email at [email address]. We strive to respond to all email inquiries within [number] business days.

1.3 Phone Support

For more immediate assistance, you can call our customer support team at [phone number]. Our phone support is available during the following hours:

Monday to Friday: [hours]

Saturday: [hours]

Sunday: [hours]

1.4 FAQ and Knowledge Base

Visit our [FAQ page](link to FAQ page) and Knowledge Base for answers to common questions and detailed information on various topics, including order status, shipping, returns, and more.

2. Support Response Times

2.1 Live Chat

Response time: Immediate during operating hours.

2.2 Email

Response time: Within [number] business days.

2.3 Phone

Response time: Immediate during operating hours.

3. Issue Resolution

3.1 Order Issues

If you encounter any issues with your order, such as incorrect items, missing items, or damaged goods, please contact us immediately through any of our support channels. We will work to resolve the issue promptly and to your satisfaction.

3.2 Technical Support

For technical issues related to our website or your account, please contact our technical support team via email at [email address]. We aim to resolve technical issues as quickly as possible.

3.3 Product Inquiries

If you have questions about our products, such as availability, specifications, or recommendations, our customer service team is here to help. Reach out via live chat, email, or phone.

4. Feedback and Complaints

We value your feedback and strive to continuously improve our services. If you have any suggestions, feedback, or complaints, please contact us at [email address]. Your input helps us enhance our support and service offerings.

5. Privacy and Security

Your privacy and security are important to us. Any information you provide to our customer support team will be handled in accordance with our [Privacy Policy](link to Privacy Policy). We ensure that your personal information is protected and used only for the purpose of resolving your inquiries.

6. Contact Information

For all support inquiries, please contact us using the following details:

CSS Bookshop Limited

50/52, Broad Street ,

Lagos, Nigeria

+234 702 643 2186

Thank you for choosing CSS Bookshop. We are committed to providing you with the best possible support and ensuring a positive shopping experience.

About CSS Bookshops

CSS Bookshop is 155 years old, the first the and the oldest bookshop in Nigeria. CSS Bookshop holds a rich legacy as one of Nigeria's oldest and most esteemed institutions in the realm of books and literature. Established in 1869 by the Church Missionary Society (CMS) in Lagos Colony, now part of Nigeria, the Bookshop initially served as a hub for distributing a diverse range of reading materials, including educational books, pamphlets from public lectures, stationery items, and church-related materials such as hymnals.
The original structure, erected on Broad Street, stood as a testament to the importance of literacy and knowledge dissemination within the community. Over the years, CSS Bookshop underwent several transformations and expansions to meet the growing demands of its patrons.
Throughout its illustrious history, CSS Bookshop has remained dedicated to its core mission of providing a wide array of books and literature to enrich the lives of its customers. Specializing in Christian literature, educational materials, motivational works, and general books, CSS Bookshop caters to the diverse interests and needs of its clientele.
Today, CSS Bookshop continues to uphold its legacy of excellence, serving as a trusted source of knowledge, inspiration, and enlightenment for generations of Nigerians. With a steadfast commitment to quality and innovation, CSS Bookshop remains at the forefront of book supply in Nigeria, embodying the timeless values of education, enlightenment, and empowerment.

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